How do I send a TEST file to Sportdevices?

Category: Common Issues

Why sending test files?

Test files include many channels: load cell channels, PID channels (brakes, “calc_rpm”, target RPM, etc), analogue sensors, debug channels, etc. When an issue is reported we NEED to see those channels to know what happened during the run. It is true that some common issues can be seen (more or less) in the final run (for instance when there is a small loop in the power graph it normally happens because the PID settings are not correct), but in general it is much more difficult to see the causes of the issues in the final run than in the test file.

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How sending test files?

Open – Drag File:

The typical way is just using the Open button to access the existing files and then drag it to an email (or web.whatsapp.com or facebook)

Diagnosis – Send File Menu:

There is a SPECIFIC function for sending files for inspection

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